One2Four collects the following information when you access or use the Website or the Services:
One2Four password (in an encrypted form)
Email contacts on Gmail (if user gives us access to his Google address book for availing certain paid Services without any charge)
Certain information is collected automatically, such as internet protocol (IP) address, type of device, cookies, location, detailed information on user’s movements (including recorded videos of their movement), browser type, access time, error log, etc. IP addresses and cookies are received automatically from your internet browser and recorded into our server logs. This information is collected for all visitors, irrespective of their registration status with us.
We may also obtain information about you, including personal data and information, from third party websites or third party service providers providing database services to create and store databases. These databases are used by us to promote and market One2Four and its Services, including sending marketing emails to potential users of One2Four.
We will only use your personal data and information when the law allows us to. We use the data and information collected from you for the following purposes:
for the provision of Services to you, including customised Services in accordance with user preference (i.e. for performing our obligations towards you);
verify your identity;
enable you to access and use the Services;
to provide you with necessary details pertaining to your Account and your license to use the Services, including for sending notifications for termination of contract;
process and complete transactions, and send you related information, including purchase confirmations and invoices;
send messages, including responses to your comments, questions, and requests to One2Four or other users;
contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by you under the Terms of Service;
bill for the Services and to collect fees or monies owed;
sending you business messages such as those related to payments;
to do such activities for which you have explicitly given us consent;
to comply with applicable laws, rules and regulations, as updated from time to time;
to inform you about our new products and/or services;
manage and protect our information technology infrastructure;
manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities and crimes;
detect, prevent or remediate violations of the Terms of Service and our other policies;
provide customer service and support;
respond to your customer support inquiries and to facilitate resolution of any customer support problems that may arise;
send you technical notices, updates, security alerts, and support and administrative messages;
advertise, promote and market our products and services and undertake all other types of business development activities;
send promotional communications, such as providing you with information about products and services and other events;
perform analysis, research, business and operational analysis;
to determine the behaviour of users, including how users use the Website, including google analytics;
to determine user interaction/messages with counterparties or other clients on the Website to ensure that users are getting responses from counterparties;
to track user activity on the Website;
provide, maintain and improve our products and services;
measure the performance of the Services and improve their content and layout;
generate reports about our user base and service usage patterns, analyze the accuracy, effectiveness, and popularity of the Services;
to conduct data analytics studies to review and better understand customer satisfaction and needs;
to protect your (or someone else’s) interest;
to deal with legal disputes, if any;
to protect the public interest or for official purposes, if formally requested by any investigative or other governmental authority; and/or
sending you information about One2Four.
We share information, including personal information, with our employees, agents, representatives, sub-contractors, service providers and business partners to enable them undertake, perform and deliver the Services.
We share information, including personal data and information with our third-party service providers that we use to provide hosting for and maintenance of the Websites, application development, backup, storage, payment processing, analytics, market our services, comply with audits, perform web analysis and other services for us. These third-party service providers may have access to or process your personal data and information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal data and information that we share with them for their marketing purposes or for any purpose other than in connection with the services they provide to us. Please note that third party service providers have their own privacy policies, and One2Four is not responsible for their actions, including their information protection practices.
One2Four may disclose any information about you and/or content created by you to any governmental or law enforcement authorities/officials as we, in our sole discretion, believe necessary or appropriate to:
comply with an order from a court of competent jurisdiction, regulatory agency, and/or other governmental authority, wherever it operates or has a presence in;
respond to claims, court orders, or other legal process;
prevent violations of our Terms of Service;
enforce the terms of this Privacy Policies and other agreements with One2Four;
to establish or exercise our legal rights or defend against legal claims;
protect, in One2Four’s sole discretion, the public or any person from any harm;
investigate, prevent, stop, or take other action regarding any action perceived to be fraudulent, illegal, unethical, or legally actionable in One2Four’s sole discretion;
to respond to the claims of violation of the rights of third parties and/or to protect the rights, property and safety of One2Four, its employees, users, strategic partners, third parties or the public and obtaining your consent is difficult; and/or
generally comply with the law.
One2Four disclaims any duty, obligation or liability to provide you with prior or subsequent notice of disclosure of your data to government or law enforcement officials as above.
We may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.
We may share your information, including with potential acquirers, investors and other counterparties, in connection with any corporate restructuring, including a merger, demerger, amalgamation, reorganization, sale of some or all of One2Four’s assets, a change in control transaction or a financing or acquisition of all or a portion of our business by another company.
We may share your information in any other circumstances where we have your consent.
We may share your information among the affiliates of One2Four so that we can better provide better services that are relevant to you as well as generally to provide the services as applicable.
We will only use your personal data and information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. In the event we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Our Website secures the personal data and information provided by you on computer servers in a controlled and protected environment to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction of the data and information. One2Four uses secure cloud infrastructure platform. All of One2Four’s data is stored in cloud data centres of Amazon Web Services.
Your personal data and information is maintained by One2Four in electronic form on its equipment, and on the equipment of its employees, agents, representatives and sub-contractors. Such information may also be converted to physical form from time to time. One2Four takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of one2four’s business.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised manner. In addition, we have limited the access to your personal information to those who have a need to know. We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Notwithstanding the above, One2Four is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, One2Four shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of One2Four including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user, etc.
All our third-party service providers are contractually required to take appropriate security measures to protect your personal data and information in line with our policies. We do not allow our third-party service providers to use your personal data and information for their own purposes. We only permit them to process your personal data and information for specified purposes and in accordance with our instructions. Any processing of your data and information by third party shall only be done by treating the information collected from you confidentially, legally and securely.
One2Four implements reasonable security practices in the storage of personal data and information. The length of time One2Four retains personal data and information varies depending on the nature of the services for which the data or information has been collected and statutory requirements wherever prescribed. We shall retain your personal data and information only for such period of time as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Although this period may extend beyond the end of your relationship with One2Four, it will be retained for so long as necessary for One2Four to respond to any issues arising from your relationship.
When One2Four no longer needs personal data and information, we will destroy, delete, erase or convert it to an anonymous form without any notice to the users. One2Four may delete information including, but not limited to, content and records of user accounts without any prior notice to users. One2Four recommends that you back up on your own computer any critical and important information prior to the expiry or termination of the Services availed from One2Four. Should your account be terminated, One2Four may immediately and permanently delete all stored messages, emails, content and other records of your account without any prior notice.
You may, under applicable law, have the right to access, correct, update or delete the personal information One2Four holds about you. In order to exercise your rights, to the extent permitted and required of One2Four under applicable law, please contact us at firstname.lastname@example.org.
We respect your communication preferences, if you no longer wish to receive notifications, you can adjust your preferences. If you prefer not to receive marketing emails that are tailored to your interests, you can opt out by writing to us at email@example.com at any time.
One2Four may use your information to contact you in the future to inform you about the services One2Four believes will be of interest to you. If One2Four does so, each communication it sends to you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or wish to have your name deleted from our mailing lists, please contact us at firstname.lastname@example.org.
If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us at email@example.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services and for such other purposes as set out herein. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent or cancellation of account may result in One2Four being unable to provide you with its Services or to terminate any existing relationship One2Four may have with you.
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at firstname.lastname@example.org.
The Website and the Services are designed and intended for use by adults. If you are a minor, please do not share your personal data or information. If we discover that we have collected personal data or information from a minor, we will delete that personal data or information as soon as possible. In no event shall One2Four be liable for any personal data or information provided by a minor.
We strongly encourage parents and guardians to supervise the online activities of their minor children to help provide a child-friendly online environment and prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet or the mobile application.
If a user uses the Services or accesses the Website after a notice of change has been sent to such user or published on the One2Four Websites, such user hereby provides his/her/its consent to the changed terms.
India Addendum: The India Addendum applies to the users, transactions or business conducted in India and doing business or sharing data and information with One2Four in connection therewith (the "India Addendum"). The India Addendum is published in compliance with, inter alia: (i) the (Indian) Information Technology Act, 2000; (ii) (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and (iii) the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
EU Addendum: The EU Addendum applies to the users, transactions or business conducted in the EU and doing business or sharing data and information with One2Four in connection therewith (the "EU Addendum"). The EU Addendum is published in compliance with the provisions of EU Data Protection Directive, EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679.